March 13, 2013

Online Bookings for Booking Agents and Booking Portals

A web site is often the first contact point a guest has when looking for accommodation. Most people do not spend the time sending out enquiries. They expect to see if the room or lodging they are interested in is available while they are searching.

November 24, 2012

Increase Hotel and B&B Revenue by Cross-selling and Up-selling

The idea of cross-selling is getting a customer to buy something else together with the product or service they already have chosen. The classic example is McDonald's standard question: 'Do you want fries with that?' Cross-selling does not mean manipulating your guests. It is about